Terms and Conditions


Viral Retail Ltd wish to be clear about the information we provide to our customers.

In order to ensure that our customers receive the best service, we adhere to certain guidelines on both the content of our websites and the products and services we provide. The following Terms and Conditions are based on the commitment of Viral Retail Ltd to offer the highest standards of service and transparency to all its customers.

If you are using this website or intend to purchase from us, please take a moment to read the relevant terms and conditions below in each of the relevant sections. We have tried to present these in a simple format, but if you do have any questions, please feel free to email us at sales@viralretail.co.uk with your enquiry.

For details of the secure nature by which we handle all customer information and correspondence please see our Privacy Policy.

By continuing to use this website or by placing an order with us you will be deemed to have read, understood and agreed to be bound by these Terms and Conditions.

These Terms and Conditions are additional to, and do not affect, your statutory rights.

Definition Of Terms Used and Governing Law

"We", "us", “our”, and “Viral Retail” means Viral Retail Ltd. "You" and "the customer" means any private individual, using this website or purchasing goods or services from it.

“Website” or “Site” means www.lockmyvan.co.uk.

"Goods and services" means any item or service offered for sale by Viral Retail Ltd on this website. A "confirmed order" and "the contract is agreed" means an order placed by a customer and accepted by Viral Retail Ltd.

"Working Days" means all days other than Saturdays, Sundays and Scottish statutory and public holidays. These Terms and Conditions and your use of this website shall be governed by and construed in accordance with the law of Scotland and you agree to submit to the non-exclusive jurisdiction of the Scottish court.

Use of our websites and their contents

Our goods and services are only available for sale to UK residents over 18 years of age.

In order to be eligible to purchase products on this Website and lawfully enter into and form contracts on this Website under Scottish law you must:

  • Be over 18 years of age.
  • Register by providing your real name, phone number, e-mail address, payment details and any other requested information.
  • Be in possession of a valid credit or debit card issued by a bank acceptable to us
  • Stipulate a delivery address in the United Kingdom. PO Box numbers, hotels and accommodation addresses are not acceptable.

Although we endeavour to ensure that the information on this website is correct and current when you place an order, we cannot accept responsibility for any inaccuracies or errors beyond our reasonable control. Stated product dimensions are intended to give an approximate indication of the size of individual products and product images are not to scale. We cannot guarantee that the images and colours of our products will be represented correctly on different computer monitors or other devices through which this website may be accessed. We also reserve the right to refuse orders if items have been mis-priced or if the item is no longer available.

Purchasing From Our Websites

By purchasing from this website you confirm that you are at least 18 years of age.

By filling in an electronic order form and submitting it to us you are making an offer to purchase from us. In doing so you confirm that the credit or debit card you are using to make payment is your own.

An email will be sent to the email address you provided confirming your order details.

Our acceptance of your offer to purchase will result in a binding agreement between us under these Terms and Conditions.

Please be aware that we are under no obligation to accept your order, but we would normally only refuse orders under exceptional circumstances.

These circumstances include (but are not limited to):

  • Non-approval of payment by your credit card/debit card company
  • The item no longer being in stock
  • The item having been misrepresented or mis-priced on our website
  • Any unforeseen issues beyond our control such as courier disruption or changes to service

We will contact you immediately if there is any unforeseen delay or problem with your order.

Full details of our Privacy Policy and Delivery Details can be found by clicking on the appropriate links.

If you require any further information please call our customer service team on 01506 414114 or email us at sales@viralretail.co.uk.

Payment and Pricing

All prices quoted on this website are in Pounds Sterling and we can only accept payment in Pounds Sterling.

Prices are subject to change without notice, but we will never charge you more than the price stated in your order confirmation.

We accept the following major Debit and Credit Cards; Visa, Visa Debit, Visa Electron, Mastercard, Mastercard Debit and Maestro. Payment will normally be taken immediately once you place your order.

All prices are inclusive of VAT (where applicable) at the current rates and are correct at the time of publishing the information to this site.

All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery.

Delivery and Return of Goods

Delivery information is available on our Delivery and Returns page.

Privacy & Cookie Policy

Privacy and Cookie Policy information is available on our Privacy & Cookie Policy page.

Website Content and Copyright

All original images and content of this website remain copyright of Viral Retail Ltd.

All trademarks and logos relating to brands are used with permission and remain under the copyright of their respective owners.

You may download and print any part of this website only for private use and for consideration of purchasing from this website. However, you may not make other use of the material on this site without our explicit written permission.

Viral Retail Ltd are not responsible for the content of any third-party sites accessed via external links from this site.

Offers, Vouchers Promotion Terms and Conditions

Offers, Vouchers and Promotions are valid on select full-price items while stocks last. Without limitation, discounts will not apply to sale merchandise, special bespoke orders, gift cards or back ordered items.

Offers, Vouchers and Promotions cannot be combined with any other offer or discount code. Any valid discount will appear at time of checkout after the appropriate code has been entered. The offer terms and conditions are subject to change at any time without prior notice. Other restrictions may apply.

Viral Retail Ltd reserve the right to remove any offer or promotion without prior notice.


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Types of Cookies Used

For details of all cookies used on this website, please visit our Cookie Notice.

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Site Cookie Acceptance

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